CXC Engagement Hub

Management Accountant

Noida

Permanent

Full-time

Job ID:

32443

Published date:

2025-10-10

Summary

Management Accountant – India, Shared Service Centre

Position Description

Position Objective

The Management Accountant aims to deliver accurate, timely, and insightful management accounts for

assigned entities, ensuring all financial transactions are correctly recorded, analysed, and reported to support

compliance and informed decision-making. The Management Accountant is responsible for overseeing all areas

of financial reporting and analysis, managing payments to contractors and suppliers, and ensuring processes

align with accounting standards, financial policies, and organisational objectives.

Key Responsibilities

ACCOUNTABILITY ACTIVITIES

Financial Reporting &

Analysis

• Prepare accurate monthly management accounts for assigned entities,

including profit and loss statements, balance sheets, and cash flow reports.

• Perform variance analysis against budgets and prior periods, providing clear

explanations for significant differences.

• Prepare financial commentaries and presentations to support senior

management in strategic decision-making.

Transaction

Processing &

Reconciliations

• Record and post financial transactions accurately, ensuring correct allocation

to accounts in line with accounting standards.

• Complete timely balance sheet reconciliations, including accruals,

prepayments, intercompany balances, fixed assets, and bank reconciliations.

• Ensure all transactions comply with IFRS/GAAP, tax requirements, and internal

financial policies.

Accounts Payable &

Contractor Payments

• Manage payments to contractors and suppliers, ensuring timeliness, accuracy,

and compliance with agreements.

• Collaborate with the Billing Specialist to ensure contractor self-bills are

processed and paid correctly.

Systems & Process

Management

• Act as a key user of Certinia, leveraging system capabilities for reporting,

financial control, and process improvements.

• Identify and escalate system issues, contributing to testing and enhancement

projects.

Budgeting,

Forecasting &

Compliance

• Assist in annual budgets and periodic forecasts for operational expenses and

overheads.

• Provide financial data and insights to budget holders to support effective cost

management.

• Prepare and submit VAT returns in accordance with local regulations.

• Support internal controls, audit processes, and compliance activities.

Continuous

Improvement

• Identify opportunities to improve efficiency and accuracy in reporting,

transaction processing, and accounts payable.

• Contribute to the development and implementation of new procedures and

financial systems.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Professional qualification such as ACCA, CIMA, or ACA is highly desirable.

• 3–4 years’ experience in a management accounting or similar finance role essential.

• Demonstrable experience in preparing full management accounts and managing accounts payable cycles.

• Proven experience with Certinia (formerly Financial Force) as a core finance system is essential.

• Experience in workforce management, staffing, or human capital services is advantageous.

Key Capabilities

• Strong understanding of accounting principles and financial reporting: Applies in-depth knowledge of

IFRS/GAAP and best practices to ensure accuracy, compliance, and transparency in all financial outputs.

• Excellent analytical and problem-solving skills: Evaluates complex financial data, identifies trends or

discrepancies, and develops effective solutions while maintaining a high level of accuracy and attention to

detail.

• Advanced proficiency in Microsoft Excel: Utilises advanced functions, financial modelling techniques, and

data analysis tools to prepare reconciliations, analyse trends, and support decision-making.

• Excellent communication and interpersonal skills: Conveys financial information clearly and confidently to

both finance and non-finance stakeholders, adapting style to audience needs.

• Ability to work independently and collaboratively: Operates effectively both as a self-starter and as part of a

team, contributing to shared objectives in a fast-paced, dynamic environment.

• Strong organisational and time management skills: Manages multiple priorities effectively, ensuring

deadlines are met without compromising quality or accuracy.

• High level of integrity, professionalism, and discretion: Handles sensitive and confidential information

responsibly, upholding ethical standards and company policies.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and

fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and

grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’

problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe

in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Bank Reconciliation Specialist

Noida

Permanent

Full-time

Job ID:

32476

Published date:

2025-10-10

Summary

Bank Reconciliation Specialist – India, Shared Service Centre

Position Description

Position Objective

The Bank Reconciliation & Allocation Specialist aims to ensure the accurate and timely reconciliation of bank

accounts and allocation of cash receipts across multiple regions and business entities. The Bank Reconciliation &

Allocation Specialist is responsible for performing daily reconciliations, allocating payments to customer accounts,

resolving discrepancies, maintaining data integrity within Certinia, and providing clear, professional support to

internal teams and external customers.

Key Responsibilities

ACCOUNTABILITY ACTIVITIES

Daily Bank

Reconciliations

• Perform daily reconciliations for all 150 customer bank accounts across 14

entities and bank accounts, ensuring that all transactions are accurately

matched and reconciled within Certinia.

• Investigate and resolve any unreconciled items promptly, including unapplied

cash, unmatched debits/credits, and bank errors.

• Proactively identify and escalate long-outstanding or complex reconciliation

issues to the relevant finance team members or management.

Cash Receipt

Allocation

• Accurately allocate high volumes of cash receipts (from approximately 1700

invoices per month) to customer debtor accounts based on remittances

received.

• Liaise directly with customers or internal account management teams to

obtain clear remittance advice when necessary.

• Process cash allocations efficiently, ensuring the correct invoice matching and

timely update of customer accounts in Certinia.

• Handle partial payments, overpayments, and underpayments, ensuring proper

accounting treatment and communication.

Certinia System

Management

• Utilize Certinia (formerly FinancialForce) as the primary finance system for all

bank reconciliation, cash application, and debtor management activities.

• Leverage Certinia's functionalities to import bank statements, automate

matching where possible, and process manual allocations.

• Ensure all data entry and transaction processing within Certinia adheres to

established procedures and policies.

• Identify opportunities for system improvements or automation within Certinia

to enhance efficiency in cash management.

Query Resolution and

Communication

• Serve as a key point of contact for internal and external queries related to cash

receipts and bank transactions.

• Communicate effectively with customers, internal finance teams (e.g., Billing,

Accounts Payable, Management Accounting), and account management to

resolve payment discrepancies and ensure accurate ledger entries.

• Maintain clear and concise records of all communications and resolutions.

Reporting and

Analysis

• Prepare daily, weekly, and monthly cash reports and reconciliation summaries

for management.

• Assist with month-end and year-end closing procedures related to bank and

accounts receivable reconciliations.

• Contribute to the identification of trends in unallocated cash or reconciliation

issues, providing insights to improve processes.

Process Improvement

and Controls

• Adhere strictly to internal controls and company policies related to cash

handling and reconciliation.

• Continuously seek opportunities to improve the efficiency and accuracy of

bank reconciliation and cash allocation processes.

• Assist in documenting processes and procedures for cash management.

Compliance & Best

Practices

• Adhere to company policies, accounting standards, and regulatory

requirements.

• Maintain confidentiality of financial and sensitive data

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (preferred).

• Minimum 2 years experience in a similar role, with a strong focus on high-volume bank reconciliations and

cash allocations/accounts receivable.

• Demonstrable experience with Certinia (formerly FinancialForce) is essential.

• Experience working with multiple entities, bank accounts, and high invoice volumes is critical.

• Background in workforce management, staffing, or services-based companies is advantageous.

Key Capabilities

• Exceptional attention to detail and accuracy: Maintains high standards of precision in processing and

reviewing financial information, ensuring records remain accurate and reliable.

• Strong analytical and problem-solving skills: Evaluates data to identify discrepancies, determine root causes,

and implement effective solutions.

• Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and other

functions to analyse, interpret, and present financial data.

• Excellent organisational and time management skills: Manages high workloads efficiently, prioritising

activities to meet strict deadlines without compromising quality.

• Strong communication and interpersonal skills: Engages effectively with colleagues, customers, and

stakeholders to clarify information and resolve queries.

• Ability to work independently and proactively: Takes initiative, manages own workload, and seeks

opportunities to improve processes and workflows.

• High degree of integrity and discretion: Handles sensitive information with professionalism and in line with

organisational policies and compliance standards.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and

fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and

grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’

problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe

in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Billings Specialist

Noida

Permanent

Full-time

Job ID:

32477

Published date:

2025-10-10

Summary

Billing Specialist – India, Shared Service Centre Position Description

Position Objective

The Billing Specialist aims to deliver accurate, timely, and compliant billing services that ensure financial

integrity, strengthen client relationships, and support the operational success of our Finance Team. The Billing

Specialist is responsible for managing the end-to-end invoicing and self-billing process, maintaining data

accuracy across systems, resolving discrepancies, producing insightful billing reports, and providing professional,

solution-focused support to clients, contractors, and internal stakeholders.

Key Responsibilities

ACCOUNTABILITY ACTIVITIES

Customer Invoicing

• Generate accurate invoices based on approved timesheets via the Salesforce

billing engine & ERP system

• Validate timesheet data and resolve discrepancies with internal teams.

• Apply correct billing rates, discounts, and tax rules per client contracts.

• Ensure contractual billing terms are reflected in all invoices.

• Distribute invoices through agreed channels (email, portal, etc.).

Contractor Self-Billing

• Create timely and accurate self-bills for contractors using approved timesheet

data.

• Apply correct rates, deductions, and tax withholdings in line with agreements

and regulations.

• Ensure proper distribution and record-keeping of self-bills.

Salesforce Billing

Operations

• Serve as a super user of Salesforce for billing-related tasks.

• Operate the custom billing engine to process timesheets and generate billing

documents.

• Escalate system issues and contribute to ongoing improvements and testing.

Data Reconciliation &

Accuracy

• Reconcile external timesheet systems with Salesforce data.

• Conduct regular audits to ensure billing accuracy.

• Investigate and resolve discrepancies professionally and efficiently

Stakeholder Support • Address billing queries from clients and contractors with clarity and

professionalism.

• Support payment reconciliation and resolve application issues.

• Maintain high standards of customer service in all interactions.

Reporting & Analysis • Produce billing reports (e.g., outstanding invoices, trends, payment

summaries).

• Support month-end and year-end close activities.

• Contribute to documentation and process improvement initiatives.

Compliance & Best

Practices

• Adhere to company policies, accounting standards, and regulatory

requirements.

• Maintain confidentiality of financial and sensitive data

Qualifications & Experience

• Bachelor’s degree in finance, Accounting, Business Administration desirable

• At least 3 years experience working in similar billing or finance roles, ideally in workforce management,

staffing, or human capital services sectors.

• Proven experience using Salesforce for billing operations. Certinia (formerly Financial Force) would be

advantageous

• Familiarity with timesheet systems and contractor self-billing processes is highly desirable

Key Capabilities

• High attention to detail and accuracy: Maintains precision in processing and reviewing financial information,

ensuring outputs are error-free and compliant with relevant requirements.

• Strong analytical and problem-solving skills: Interprets data to identify trends, discrepancies, and

opportunities for process improvements.

• Excellent written and verbal communication skills: Communicates clearly and professionally with a variety of

stakeholders, ensuring information is accurate, timely, and easy to understand.

• Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and data analysis

tools to manage information, generate reports, and support decision-making.

• Ability to manage multiple priorities in a fast-paced environment: Organises and prioritises tasks effectively

to meet deadlines while maintaining high-quality standards.

• Professional integrity and discretion: Handles sensitive information responsibly, maintaining confidentiality

and adhering to organisational policies and ethical standards.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and

fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and

grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’

problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe

in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Assistant Management Accountant

Noida

Permanent

Full-time

Job ID:

32478

Published date:

2025-10-10

Summary

Position Objective

The Assistant Management Accountant aims to support the delivery of accurate, timely, and reliable financial reporting and analysis, contributing to effective decision-making and the smooth running of finance operations. The Assistant Management Accountant is responsible for assisting with the preparation of management accounts, processing and reconciling financial transactions, maintaining financial controls, and supporting wider team activities in line with accounting standards and organisational policies.

Key Responsibilities

ACCOUNTABILITY	ACTIVITIES
Financial Reporting & Analysis	Assist in the preparation of monthly management accounts, including profit and loss, balance sheet, and cash flow reports. Support variance analysis and help prepare financial commentaries for internal stakeholders. Contribute to budgeting and forecasting activities by providing data and analysis. Provide financial data and insights to support budget holders in monitoring and controlling departmental spend. Support senior finance staff with ad hoc reporting, analysis, and project work as required.
Transaction Processing & Reconciliations	Process operational and administrative expense transactions, ensuring correct coding and allocation. Perform reconciliations for bank accounts, intercompany balances, accruals, and prepayments. Assist with contractor self-billing and supplier payment processes in collaboration with the Billing team. Prepare and post recurring and adjusting journal entries to support accurate month-end and year-end close.
Systems & Records Management	Maintain accurate financial records in Certinia (FinancialForce). Support the production of system-based reporting and data integrity checks.
Compliance & Audit Support	Help prepare VAT returns and ensure compliance with local tax regulations. Support external audit processes by preparing documentation and responding to queries. Assist in maintaining strong internal controls within accounting processes, ensuring compliance with company policies and procedures.
Process Improvement	Identify opportunities to improve financial processes, controls, and reporting efficiency.

Qualifications & Experience

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
Part-qualified or actively studying towards ACCA, CIMA, or ACA essential
2-3 years experience in a similar finance or accounting role
Experience with Certinia (formerly FinancialForce) is highly desirable
Exposure to workforce management, staffing, or human capital services is advantageous.

Key Capabilities

Solid understanding of accounting principles and financial reporting: Applies foundational knowledge of accounting standards and reporting practices to ensure accuracy and compliance in financial outputs.
Proficient in Microsoft Excel: Confident in using functions such as pivot tables, lookups, and basic modelling to analyse data, prepare reports, and support decision-making.
Strong attention to detail and accuracy: Maintains precision in processing, reviewing, and presenting financial information to ensure reliability and integrity of records.
Good communication skills: Conveys information clearly and collaborates effectively with colleagues across functions, contributing to productive working relationships.
Organised and able to manage multiple tasks: Prioritises workload effectively to meet deadlines and deliver high-quality outputs in a structured and timely manner.
Professional integrity and proactive approach to learning: Acts with discretion and responsibility in handling information, while actively seeking opportunities to develop knowledge and skills.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Payroll Specialist

Noida

Permanent

Full-time

Job ID:

32479

Published date:

2025-10-10

Summary

Payroll Specialist – India, Shared Service Centre

Position Description

Position Objective

The Payroll Specialist aims to ensure accurate, timely, and compliant payroll delivery for contractors and internal employees across multiple regions. The Payroll Specialist is responsible for collaborating with internal departments and local partners to maintain payroll accuracy, processing regular payroll cycles, performing monthly reconciliations, resolving payroll queries, and contributing to continuous improvement initiatives, in line with global processes and regulatory requirements.

Key Responsibilities

ACCOUNTABILITY	ACTIVITIES
Payroll Process	Process weekly, fortnightly and monthly payroll runs for contractors and employees. Validate timesheet data and ensure correct application of pay rates, deductions, and tax codes. Ensure compliance with local labour laws and tax regulations across multiple jurisdictions. Coordinate with HR and Operations to ensure accurate employee and contractor records. Perform monthly payroll reconciliations to ensure accuracy and completeness of payroll data.
Contractor Payments	Manage contractor payment cycles, ensuring timely and accurate disbursement. Ensure correct application of tax withholdings and deductions. Maintain records of contractor payments and support reconciliation with billing data.
System Management	Act as a super user of the payroll systems. Identify and escalate system issues, and contribute to testing and enhancement of payroll functionalities. Ensure data integrity across payroll systems and support integration with finance and HR platforms.
Compliance & Auditing	Ensure payroll processes adhere to internal policies and external regulatory requirements. Ensure timely and accurate remittance of all tax payments to relevant local authorities Support internal and external audits by preparing payroll reports and documentation. Maintain confidentiality and security of payroll data.
Stakeholder Support	Respond to payroll-related queries from contractors and employees with professionalism and clarity. Collaborate with Finance, HR, and Operations to resolve discrepancies and improve payroll accuracy. Provide guidance on payroll policies and procedures.
Reporting & Analysis	Generate payroll reports for management, including summaries of payments, deductions, and tax filings. Assist with month-end and year-end payroll close activities. Contribute to payroll process documentation and improvement initiatives.
Compliance & Best Practices	Adhere to company policies, accounting standards, and regulatory requirements. Maintain confidentiality of financial and sensitive data

Qualifications & Experience

Bachelor’s degree in Finance, Accounting, Business Administration, or related field (preferred).
Minimum 3 years experience in payroll processing or a related finance role, ideally within the workforce management, staffing, or human capital services sector.
Strong knowledge of payroll regulations across EMEA region, with particular expertise in the UK & Ireland.
Experience with Dayforce and Salesforce systems is advantageous.

Key Capabilities

High attention to detail and accuracy: Maintains precision in processing and reviewing financial information, ensuring outputs are accurate, compliant, and error-free.
Strong understanding of payroll principles and compliance: Applies knowledge of relevant processes, statutory requirements, and regulations to ensure accurate and lawful outcomes.
Excellent communication and interpersonal skills: Communicates clearly and professionally with a range of stakeholders, providing accurate information and resolving queries effectively.
Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and data analysis tools to manage information, prepare reports, and support reconciliation activities.
Ability to manage multiple priorities and meet deadlines: Organises and prioritises work effectively to deliver on time while maintaining high standards.
Professional integrity and discretion: Handles sensitive information with confidentiality, adhering to data protection regulations, company policies, and ethical standards.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Query Management Analyst

Noida

Permanent

Full-time

Job ID:

32480

Published date:

2025-10-10

Summary

Query Management Analyst – India, Shared Service Centre

Position Description

Position Objective

The Query Management Analyst aims to ensure the timely, accurate, and professional handling of queries, from initial logging through to resolution and reporting. The Query Management Analyst is responsible for monitoring and prioritising incoming queries, coordinating with relevant teams to resolve issues, maintaining accurate records, producing performance reports, and contributing to process improvements that enhance efficiency and stakeholder satisfaction.

Key Responsibilities

ACCOUNTABILITY	ACTIVITIES
Query Logging & Prioritisation	Monitor, log, and track all incoming queries in Salesforce and Certinia, ensuring accurate and complete records for every case. Categorise and prioritise queries according to urgency, potential business impact, and agreed service level agreements (SLAs). Ensure consistent use of query categories, codes, and statuses to enable accurate reporting and performance tracking.
Issue Resolution & Stakeholder Coordination	Liaise with internal teams, offshore partners (including India), and external stakeholders to gather the necessary information for resolving queries. Maintain clear, timely, and professional communication throughout the query lifecycle, providing regular updates to stakeholders. Escalate complex, high-impact, or recurring issues to the appropriate department or manager, ensuring they are addressed promptly.
Knowledge Management & Documentation	Record detailed query resolutions and update internal knowledge bases, FAQs, and documentation to support future reference and faster resolution times. Maintain accurate and accessible records of all communications, actions, and outcomes associated with each query. Share insights and resolution strategies with the wider team to support training, onboarding, and continuous learning.
Reporting & Analysis	Generate and maintain reports on query volumes, categories, resolution times, and SLA compliance for management review. Analyse data to identify recurring query patterns or process bottlenecks and propose practical solutions to address them. Support management in using query analysis to inform operational decision-making and process improvements
Process Improvement & Support	Identify opportunities to improve query handling efficiency, including workflow changes, automation opportunities, and system enhancements. Support the onboarding and training of new team members, sharing knowledge and best practices to ensure consistent service delivery. Assist with month-end processes and related reconciliations as needed, ensuring query-related items are resolved or documented before close.

Qualifications & Experience

Bachelor’s degree in Business Administration, Information Systems, or a related field (preferred)
1–3 years’ experience in query management, customer service, or operations support roles.
Demonstrable experience with Salesforce is essential.
Experience working with offshore or cross-cultural teams is an advantage.
Experience in workforce management, staffing, or services environments is desirable.

Key Capabilities

High attention to detail and accuracy: Maintains precision in all work, ensuring outputs are complete, correct, and compliant with required standards.
Strong communication and interpersonal skills: Communicates clearly and professionally with a variety of stakeholders, building effective working relationships.
Excellent organisational and time management skills: Plans and prioritises tasks effectively to meet deadlines while sustaining high-quality standards.
Analytical and problem-solving mindset: Gathers and evaluates information to identify issues, develop solutions, and improve processes.
Proficiency in relevant systems and tools: Confident in using business software and applications to manage information, produce reports, and support decision-making.
Collaborative and proactive approach: Works effectively with colleagues to achieve shared objectives, anticipating challenges and addressing them early.
Adaptability and resilience: Performs effectively in a fast-paced, changing environment, adjusting priorities while maintaining professionalism.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Service Delivery Advisor

Noida

Permanent

Full-time

Job ID:

32481

Published date:

2025-10-10

Summary

Service Delivery Advisor – India

Position Description

Position Objective

The Service Delivery Advisor aims to deliver and optimise the onboarding and lifecycle management processes for clients, suppliers, and contractors, and is responsible for maintaining compliance, operational efficiency, and stakeholder satisfaction by delivering accurate, timely, and collaborative support across all key processes.

Key Responsibilities

ACCOUNTABILITY	ACTIVITIES
Client Onboarding	Lead the setup of client accounts and project records to enable smooth engagement from day one. Validate agreements, documentation, and statutory requirements to ensure full compliance. Coordinate with Finance for accurate billing cycles and system setup. Establish safe and compliant worksites, applying appropriate contract templates and managing required notifications.
Client Lifecycle Support	Deliver timely and accurate reporting to clients and the Front Office, including preparation of Quarterly Business Review (QBR) packs. Monitor client performance metrics, providing insights that support client satisfaction and continuous improvement. Manage workload via dashboards and performance reporting, ensuring adherence to agreed service levels.
Supplier Onboarding	Oversee supplier due diligence, including compliance and credit checks, to maintain high governance standards. Ensure accurate supplier setup, fee validation, and alignment with company policy and finance requirements. Maintain up-to-date and compliant supplier records to support operational readiness.
Contractor Onboarding	Manage contractor cases end-to-end, from initial request through to contract execution, ensuring SLA compliance. Oversee background checks, worker classification, and health and safety requirements in line with regulatory standards. Coordinate accurate registration, compliance validation, and payroll setup to ensure contractors are ready to work without delay. Safeguard accuracy of billing, statutory compliance, and contract execution for every engagement.
Timesheets & Expenses	Monitor timesheet and expense submissions, ensuring completeness, accuracy, and escalation where required. Validate statutory payments and deductions, coordinating with payroll and finance teams to ensure liabilities are correctly managed.
End Date Management & Extensions	Proactively manage contract end dates, coordinating extensions, amendments, or offboarding to maintain compliance and continuity. Review and process change requests, ensuring updated compliance requirements are met. Oversee documentation and system updates to support accurate contract management.
Offboarding	Manage offboarding processes for contractors and workers in cases of resignation, transition, or completion. Ensure timely closure of records, coordination with the Front Office, and compliance with all reporting requirements.
Query Management	Act as a key point of contact for queries from clients, contractors, and suppliers. Allocate and manage cases through dashboards, ensuring resolution within SLA and escalation when required. Provide high-quality service to all stakeholders through effective communication and case management.

Qualifications & Experience

Bachelor’s degree, or equivalent, in a related business subject (desirable)
Relevant experience gained in a recruitment or HR setting
Customer service or service industry experience
Knowledge of benefits and employment law (preferred)

Key Capabilities

Positive and proactive mindset: Demonstrates enthusiasm, a can-do attitude, and a willingness to take on challenges in a dynamic work environment.
Excellent communication skills: Exhibits strong written and oral English communication, with the ability to convey information clearly and effectively.
Good computer proficiency: Competent in the use of Microsoft Office Suite.
Organized and detail-oriented: Strong organizational skills, process orientated, and keen attention to detail is essential for ensuring accuracy.
Eager to learn and grow: Displays a genuine desire for continuous learning and professional development in a fast-paced, evolving environment.
Collaborative and independent: Able to work autonomously when necessary, while also being an effective team player, contributing to group objectives and supporting colleagues as needed.
Self-motivated and resourceful: Shows initiative, with the ability to prioritize tasks, manage time effectively, and maintain a high level of productivity with minimal supervision.
Strong work ethic with urgency: Demonstrates a sense of urgency and dedication in meeting deadlines and accomplishing work tasks, while maintaining a high standard of quality.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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Process Optimisation Lead

Noida

Permanent

Full-time

Job ID:

32482

Published date:

2025-10-10

Summary

Process Optimisation Lead – India, Shared Service Centre

Position Description

Position Objective

The Process Optimisation Lead aims to drive operational excellence by analysing, redesigning, and streamlining business processes to enhance efficiency, scalability, and service quality. The Process Optimisation Lead is responsible for reviewing end-to-end workflows, identifying improvement opportunities, embedding automation, and partnering with stakeholders across functions to ensure sustainable process improvement and measurable business outcomes.

Key Responsibilities

ACCOUNTABILITY	ACTIVITIES
Process Review & Analysis	Review and evaluate existing standard operating procedures (SOPs) and workflows across business functions. Analyse current processes to identify inefficiencies, bottlenecks, and areas for standardisation. Conduct time, effort, and cost analyses to quantify improvement opportunities.
Process Redesign & Optimisation	Develop and implement optimised workflows to improve accuracy, reduce manual effort, and enhance productivity. Standardise key processes across regions and clients to support scalability and consistency. Leverage automation and digital solutions in partnership with systems and technology teams.
Continuous Improvement & Performance Measurement	Establish and track key performance indicators (KPIs) and metrics to measure process effectiveness and efficiency. Introduce continuous improvement practices and frameworks (e.g., Lean, Six Sigma) to drive sustained progress. Monitor outcomes and adjust processes based on performance data and stakeholder feedback.
Stakeholder Collaboration & Change Enablement	Partner with subject matter experts, finance, compliance, and systems teams to ensure alignment and adoption of new processes. Communicate recommendations and improvement initiatives clearly to stakeholders at all levels. Support change management activities to embed new ways of working and foster a culture of continuous improvement.
Documentation & Governance	Maintain accurate process documentation, SOPs, and workflow diagrams to ensure clarity and compliance. Ensure all process changes align with company policies, regulatory requirements, and internal governance frameworks.

Qualifications & Experience

Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).
3–5 years’ experience in process improvement, business analysis, or operational excellence roles.
Proven record of optimising processes in service-based or high-volume operational environments.
Lean, Six Sigma, or equivalent process improvement certification essential
Experience with Salesforce, workflow automation, or digital transformation projects advantageous.
Experience working in international or multi-entity environments beneficial.

Key Capabilities

Strong analytical and problem-solving skills: Evaluates complex workflows, identifies inefficiencies, and develops practical, data-driven solutions.
Proven process improvement expertise: Applies Lean, Six Sigma, or similar methodologies to optimise performance and deliver measurable business benefits.
Excellent communication and stakeholder management skills: Builds credibility and influence across teams and levels, ensuring collaboration and engagement in change initiatives.
Technical aptitude and systems mindset: Understands how process and technology intersect; comfortable working with workflow, CRM, or automation platforms (e.g., Salesforce).
Organised and methodical approach: Plans and prioritises work effectively, balancing multiple initiatives while maintaining high standards.
Change-oriented and proactive: Challenges the status quo, seeks opportunities to innovate, and takes ownership of improvement outcomes.
Professional integrity and accountability: Acts with transparency and responsibility, ensuring improvements are compliant, sustainable, and aligned with organisational goals.

Behavioural Expectations

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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